Support Request
Quick and easy help

Many answers to frequently asked questions are provided in our FAQ Section and our Documentation. Please check this section before contacting us.

Helpdesk

Our Support-Team

All your technical questions are taken care of by IT specialists and qualified translators. Thanks to their detailed knowledge of the software, our team will quickly find a suitable solution to your topic. Our ticket system makes sure that no messages are lost and enables short reaction times.

Open Across Helpdesk

Support Levels and Service Level Agreement

	Basic	Advanced
Service hours	Mon – Fri 8:00 a.m. 5 p.m.	Mon – Fri 8:00 a.m. – 6:00 p.m.
Holidays (not on weekends)	No	Only in the case of malfunctions of class 1 and 2
User (contact) access to the ticket system	5	5
Support for test system	-	Yes
Error class	Reaction time	Reaction time
1	6h	2h
2	12h	2h
3	24h	8h
4	36h	24h
5	72h	40h

Across Language Server

With your support contract, you also receive your login details for the Across Helpdesk. You don’t yet have a support contract? In this case, please contact the Across sales team by e-mail. Please feel free to ask us for comprehensive information on possible support agreements.

Conclude support contract

Across Translator Edition

Please register before using the ticket system for the first time. Subsequently, you will get your login data by e-mail and will be able to submit your ticket.
Freelance translators are entitled to free support.

TeamViewer Application

Our Support uses a desktop sharing tool to assist in the case of technical problems.

Download TeamViewer