Technical Consultant (m/f/d)

Who we are looking for

we are looking for a dedicated Technical Consultant (m/f/d) to join our team and support our customers in the implementation and integration of our software solutions. In this role, you will take on a key position in the technical consulting and support of our customers and make a significant contribution to the successful implementation of the Across Language Server.

Your job profile:

• Implementation and Integration: You will be responsible for the implementation of the Across Language Server and its additional components as well as their seamless integration into our customers' processes. 
• Customer Consulting and Support: You will advise and support our customers in all technical matters related to our products to ensure their optimal use.
• Application Management: Manage and maintain our products on customers' production and test systems to ensure smooth operation.
• Specifications and customization: Write specifications for customizations, their delivery, configuration, and acceptance on customer systems.
• Presales and Proof of Concept: Participate in presales consultations and proof-of-concept projects to demonstrate our solutions.
• Installation support: You will assist our customers with installations, software updates, and server and database migrations.
• System integration and automation: You will advise and assist our customers in connecting third-party systems and implementing process automation.
• Support: You will assist the support team in handling sophisticated technical inquiries. 
• Service delivery: You will be involved in the billing of services to ensure economic efficiency.
• Sales support: You will support the sales team in the proposal phase by providing technical expertise and advice.

Requirements:

• Language Skills: You speak German at native speaker level and have a good command of English (at least level B2).
• Technical Skills: You have excellent knowledge and extensive experience in the current Microsoft Server and SQL Server environment.
• Communication: You communicate calmly and clearly, both within the team and with external stakeholders.
• Skills: You are an analytical, solution-oriented, curious, and quick learner.
• Personal characteristics: You are a team player, work independently, and value a customer-focused approach.
• Work Style: You are flexible and willing to work remotely as well as on-site in Karlsbad. You love it when (our) software works and makes people's work easier, and you want to push the technical possibilities to the maximum.

What we offer

• Decide where you want to work. We offer you a flexible work location. You can join your team in the office or participate in Across life from your desk at home.
• We adapt your work to your life situation: Work when necessary, freedom when desired. Thanks to flexible working hours, you can combine work and private life. We help you take time off when you need it. 
• No task is like any other. You have plenty of room for your own ideas, creativity, and independent work. 
• At Across, we have a unique culture of open feedback. Everything can and should be discussed in 1:1 meetings, team meetings, and over a cup of coffee. 
• A culture of praise and celebrating joint successes is a matter of course for us.
• We plan and grow together. We promote your development together and enjoy the extensive offers of the international Volaris Group. 
• An open office culture with free coffee and drinks, company benefits and the forest in the neighborhood make your workplace a place to feel good